Exchanges can be done if you decide to choose a different length, type, and texture of extensions
Ineligible items that cannot be exchanged; eyelashes, lash glue, bonnets, custom wigs, headbands.
If for some reason you are having issues with heat tools please contact us!
In order for us to accept your exchange we will list the following requirements and if they aren't met, we will not be able to complete your request.
- Hair must not be washed/conditioned, flat iron, curled or any changes to texture.
- Hair packaging (zip ties, hang tags) must be still attached.
- No combing, finger combing or cutting wefts.
- No bleaching or dying the hair
- Hair cannot be worn
- No cutting wefts
You will have 7 days to email us your exchange request, order number and your payment for a return label.
Once we receive your exchange, we will do a thorough check to make sure you have met our requirements and we will move forward with the request.
If the hair does not meet all requirements you will not be able to exchange!
Please make sure you double check before you submit your order and if you need assistance please let us know!
We will be able to video chat with our customers, by appointment only! Please request in the message box on our site, social media or our email!
We do have a strict policy due to the nature of what we sell, and we want our customers to be safe and satisfied with us!